Effective Date:22 January 2024
Last Updated: 15 June 2025

1. Introduction

VoltusFreight ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VoltusFreight mobile application and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

• Full name

• Email address

• Phone number

• Business address

• Emergency contact details

Business Information:

• Company name and details

• Job title and role

• Business registration information

• Tax identification numbers

• Banking and payment information

Account Information:

• Username and password

• User preferences and settings

• Profile information

• Authentication credentials

2.2 Shipment and Cargo Data

Freight Information:

• Cargo descriptions and specifications

• Shipment routes (origin and destination)

• Weight, dimensions, and volume data

• Commodity codes (HS codes)

• Cargo values and insurance information

• Delivery schedules and deadlines

Documentation:

• Commercial invoices

• Packing lists

• Bills of lading and air waybills

• Certificates of origin

• Customs declarations

• Insurance policies

• Photos and videos of cargo

2.3 Location Information

• GPS coordinates for shipment tracking

• Port and warehouse locations

• Delivery addresses

• Real-time location data (when tracking is enabled)

2.4 Technical Information

Device Information:

• Device type, model, and operating system

• Unique device identifiers

• IP address

• Browser type and version

• Mobile network information

Usage Data:

• App usage patterns and features accessed

• Search queries and preferences

• Time spent on different sections

• Error logs and crash reports

• Performance metrics

2.5 Financial Information

• Payment method details

• Billing addresses

• Transaction history

• Invoice and payment records

• Credit terms and payment preferences

3. How We Use Your Information

3.1 Primary Service Functions

• Freight Management: Process and manage your shipments, bookings, and logistics operations

• Documentation: Generate, store, and manage shipping documents and certificates

• Tracking: Provide real-time tracking and status updates for shipments

• Communication: Send notifications, updates, and communications regarding your shipments

• Customer Support: Respond to inquiries, provide technical support, and resolve issues

3.2 Business Operations

• Account Management: Create and maintain user accounts and profiles

• Billing and Payments: Process payments, generate invoices, and manage financial transactions

• Compliance: Meet regulatory requirements for customs, import/export, and shipping regulations

• Analytics: Analyze usage patterns to improve our services and user experience

3.3 Legal and Safety

• Security: Protect against fraud, unauthorized access, and security threats

• Legal Compliance: Comply with applicable laws, regulations, and legal processes

• Emergency Response: Respond to emergencies or urgent situations affecting shipments

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our Service:

Logistics Partners:

• Shipping lines and airlines

• Port operators and terminal handlers

• Freight forwarders and customs brokers

• Warehouse and storage providers

• Ground transportation companies

Professional Services:

• Payment processors and financial institutions

• Insurance companies and brokers

• Legal and compliance advisors

• Cloud storage and hosting providers

• Analytics and monitoring services

Government and Regulatory Bodies:

• Customs authorities

• Port authorities

• Maritime and aviation agencies

• Tax and revenue services

• Trade compliance organizations

4.2 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent for specific purposes.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using advanced encryption standards

• Access Controls: Strict access controls and authentication mechanisms

• Regular Audits: Regular security audits and vulnerability assessments

• Secure Infrastructure: Cloud infrastructure with enterprise-level security features

• Employee Training: Regular security training for all personnel with data access

5.2 Data Breach Response

In the unlikely event of a data breach, we will:

• Immediately investigate and contain the breach

• Notify affected users within 72 hours when required by law

• Cooperate with law enforcement and regulatory authorities

• Take corrective measures to prevent future incidents

6. Data Retention

6.1 Retention Periods

We retain your information for different periods based on the type of data:

• Account Information: For the duration of your account plus 7 years after closure

• Shipment Data: For 7 years to comply with shipping and customs regulations

• Financial Records: For 7 years to meet tax and accounting requirements

• Communications: For 3 years unless longer retention is required by law

• Technical Data: For 2 years or until no longer needed for service improvement

6.2 Data Deletion

You may request deletion of your personal information, subject to legal and regulatory retention requirements. We will securely delete data when retention periods expire.

7. Your Privacy Rights

7.1 Access and Control

You have the right to:

• Access: Request copies of your personal information

• Correction: Update or correct inaccurate information

• Deletion: Request deletion of your personal information (subject to legal requirements)

• Portability: Request transfer of your data to another service provider

• Restriction: Limit how we process your information

• Objection: Object to certain types of data processing

7.2 Communication Preferences

You can:

• Opt out of marketing communications

• Choose notification preferences

• Manage cookie settings

• Control location tracking

7.3 Account Management

• Update your profile and preferences

• Change password and security settings

• Download your data

• Delete your account

8. International Data Transfers

VoltusFreight operates globally, and your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy Decisions: Transfers to countries with adequate data protection laws

• Standard Contractual Clauses: EU-approved contract terms for data protection

• Binding Corporate Rules: Internal policies ensuring consistent data protection standards

9. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Cookies and Tracking Technologies

10.1 Types of Cookies

We use various types of cookies and tracking technologies:

• Essential Cookies: Required for basic app functionality

• Performance Cookies: Help us analyze app usage and performance

• Functional Cookies: Remember your preferences and settings

• Analytics Cookies: Provide insights into user behavior and app improvement

10.2 Cookie Management

You can manage cookie preferences through your device settings or app preferences. Disabling certain cookies may affect app functionality.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to such third parties. We encourage you to review their privacy policies before providing any information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will:

• Post the updated policy in the app

• Send notification of material changes

• Update the "Last Updated" date

• Provide advance notice when possible

Continued use of our Service after updates constitutes acceptance of the revised policy.

13. Compliance and Certifications

VoltusFreight complies with applicable data protection regulations, including:

• GDPR (General Data Protection Regulation)

• CCPA (California Consumer Privacy Act)

• PIPEDA (Personal Information Protection and Electronic Documents Act)

• LGPD (Lei Geral de Proteção de Dados)

• Industry-specific shipping and logistics regulations

14. Contact Information

14.1 Data Protection Officer

For privacy-related inquiries, contact our Data Protection Officer:

Email: privacy@voltusfreight.com
Phone: [Insert Phone Number]
Address: [Insert Business Address]

14.2 General Contact

Company: VoltusFreight
Email: support@voltusfreight.com
Website: [Insert Website URL]
Phone: [Insert Phone Number]

14.3 Regulatory Complaints

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority.

15. Definitions

• Personal Information: Any information that identifies or can be used to identify an individual

• Processing: Any operation performed on personal information, including collection, storage, use, and disclosure

• Service: The VoltusFreight mobile application and related services

• Third Party: Any entity other than VoltusFreight and its affiliates

Note: This Privacy Policy is effective as of the date listed above and applies to all information collected by VoltusFreight through the Service. By using our Service, you acknowledge that you have read and understand this Privacy Policy.